Help Desk Technician Jobs in Laurel, MD (1,388)
Help Desk Analyst
Help Desk Lead
Help Desk Lead
IT Field Support Services Technician
Help Desk Support Technician
Mid-level Help Desk Support Technician
Help Desk Support Technician (Tier I)
Mid-level Help Desk Support Technician
Help Desk Technician – TS/SCI with Poly
Help Desk Analyst
IT Deskside Support Technician
Service Desk Technician
Auto Glass Installation Technician Trainee
Support Technician
Maintenance Technician
Digital Transformation Outreach SME
Auto Glass Technician Trainee
Warehouse Support Technician
Tier 1 Service Desk Technician - PART TIME
Helpdesk Technician
Auto Glass Installation Technician Trainee
Auto Glass Installation Technician Trainee
Business System Analyst
Auto Glass Technician Trainee
Computer Technician Senior, EFO - Washington, DC
Auto Glass Technician Trainee
Help Desk/Support Technician I
College Aide- Help Desk Technician
Help Desk Technician Level 1
Service Desk Deputy Program Manager - Active Top Secret required
IT Specialist III
Information Security Specialist
Job Description
Working as a Help Desk Technician in Laurel, MD
There are 1,388 Help Desk Technician opportunities available in Laurel, MD all with unique requirements.
The help desk technician is a customer-focused IT professional responsible for providing support for a company’s computer systems. Acting as the link between hardware and software problem identification and associated solutions, this person responds to requests for assistance from users via telephone, email, chat, or other means. Help desk technician job duties may include responding to tickets, monitoring current issues and escalating critical incidents; maintaining logs of problems and resolutions; copying data or system backups; keeping track of warranty service agreements or contracts; and performing other tasks like installing operating systems and hardware.
Help Desk Technician jobs near Laurel, MD
Help Desk Technicians in Laurel, MD Resume Data
Average Experience for Help Desk Technicians in Laurel, MD
- More than 10 years: 48%
- 6-10 years: 35%
- 3-5 years: 15%
- 1-2 years: 2%
- Less than 1 year: 1%
Educational Background for Help Desk Technicians in Laurel, MD
- Bachelors: 41%
- Diploma: 29%
- Associates: 20%
- Masters: 9%
- Doctorate: 0%
Top Skill for Help Desk Technicians in Laurel, MD
- Technical support: 20%
- Customer focus & orientation: 15%
- Work style: Reliability: 12%
- Basic computer skills: 11%
- Technical support: Customer situations: 11%
- Attention to detail: 10%
- Customer service: 7%
- Mechanical knowledge: 5%
- Work style: Conscientiousness: 4%
- Verbal communication: 4%
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