Help Desk Technician Jobs in Laurel, MD (892)

There are 892 Help Desk Technician opportunities available in Laurel, MD all with unique requirements.

The help desk technician is a customer-focused IT professional responsible for providing support for a company’s computer systems. Acting as the link between hardware and software problem identification and associated solutions, this person responds to requests for assistance from users via telephone, email, chat, or other means. Help desk technician job duties may include responding to tickets, monitoring current issues and escalating critical incidents; maintaining logs of problems and resolutions; copying data or system backups; keeping track of warranty service agreements or contracts; and performing other tasks like installing operating systems and hardware.

Help Desk Technician jobs near Laurel, MD

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