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Service Technician Job Description

What Does a Service Technician Do?

A service technician is typically responsible for the installation, repair, and maintenance of various kinds of equipment and systems. This can include repairs to machines, troubleshooting electrical systems, installation of new equipment, and providing customer service.

Service Technician Job Description Example

Salt Lake City Computer Fixers is a growing computer repair shop located in the heart of Salt Lake City. We are looking for a full-time Service Technician to join our team and help us keep our clients happy.

Duties and Responsibilities:

Diagnose computer hardware and software malfunctions.
Provide technical solutions to clients in-person or remotely.
Perform computer repairs, upgrades, and installations.
Install, configure, and troubleshoot computer hardware and software.
Research, validate, and advise customers on the best technologies, products, and services.
Offer exemplary customer service.
Keep up to date with the latest industry trends.

Work Hours and Benefits:

This is a full-time role, with a flexible 40 hour work week and competitive salary. In addition, we offer excellent benefits, including several insurance plans, paid vacation and sick time, and a 401K retirement plan.

Qualifications:

A minimum of two years of computer repair experience.
Knowledge of installation and configuration of hardware and software.
Experience working in a customer service-based environment.
Good written and verbal communication skills
Ability to multi-task and work in a fast-paced environment.
Ability to work independently with minimal supervision.

Training and Education:

Applicants should have formal computer repair and customer service training. While experience is preferred, we are willing to train the right candidate if he or she possess the necessary qualifications.

If you believe you have what it takes to become our service technician, then we’d love to hear from you. Please apply today to join our team!

What to Include on a Service Technician Resume or Job Posting

Common service technician responsibilities

Diagnosing and troubleshooting technical problems.
Installing, repairing, and maintaining equipment.
Performing preventative maintenance.
Responding to customer inquiries and complaints.
Keeping accurate records of service calls and repairs.
Following safety protocols and procedures.
Testing and calibrating equipment.
Updating software and hardware.
Ordering parts and supplies.
Providing technical support and training.

Qualities & traits

Technical Knowledge: A service technician must have a good understanding of the technical aspects of the products they are servicing. They should be able to troubleshoot and diagnose problems quickly and accurately.
Interpersonal Skills: A service technician must be able to communicate effectively with customers and other technicians. They should be able to explain complex technical concepts in a way that customers can understand.
Problem-Solving Skills: A service technician must be able to think critically and solve problems quickly and efficiently. They should be able to identify the root cause of the problem and come up with a solution.
Attention to Detail: A service technician must be detail-oriented and pay close attention to the details of the job. They should be able to spot potential problems and take the necessary steps to prevent them.
Organization: A service technician must be organized and able to keep track of multiple tasks and projects. They should be able to prioritize tasks and manage their time effectively.

What a typical day looks like for a service technician

A service technician typically works to repair and maintain electronic and mechanical equipment and systems. On a daily basis, they often take in customers' products, consult with them to diagnose the problem, provide an estimate of the cost of repair, and quickly complete the repair job. They often also inspect, maintain, and repair in-house equipment on a regular basis, ensuring that it is in proper, safe working condition. Other tasks they may be asked to do daily include troubleshooting, maintaining records of repairs, ordering parts, and providing customer service.

Compatible jobs and work history

Service technicians are skilled professionals who are responsible for repairing, inspecting, and troubleshooting a variety of products and systems in residential, commercial, and industrial settings. They must possess a high level of technical knowledge and be able to apply their expertise to quickly diagnose, assess, and repair mechanical, electrical, and electronic equipment. While experience as a service technician is ideal for this field, there are many other occupations and industries that may be compatible with the role. These include roles in engineering, technology, installation, maintenance, and customer service.

Compatible Job Titles

Engineering Technician
Electronics Technician
Installation Technician
Maintenance Technician
Field Service Technician
Computer Repair Technician
Appliance Repair Technician
Customer Service Representative
Network Technician
Automotive Technician

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