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Help Desk Analyst Jobs in Silver Spring, MD (392)

Level 1 SAP Basis Help Desk Analyst

Johnson Technology Systems
Reston, VA

Help Desk Analyst

CACI International
Alexandria, VA
New
Hospitality
Icon: salary
$86.6k - $181.8k / year

Help Desk Analyst

Shield Consulting Solutions
Annapolis Junction, MD
PTO
Icon: salary
$100k - $110k / year

Help Desk Analyst

International Executive Service Corps
Ellicott City, MD
Icon: salary
$60k - $70k / year

Help Desk Analyst

Collabera
Ashburn, VA

Help Desk Analyst | Temporary

The Ford Agency
Bethesda, MD
Part-Time
Hourly
Icon: salary
$27 / hour
‌

Help Desk Analyst III

HUGONET
Arlington, VA
‌

Help Desk Jr. Analyst

Cogent People
Columbia, MD
Dental Insurance
Vision Insurance
‌

Senior Help Desk Analyst

1872 Consulting
Fort Meade, MD
New
‌

Tier I Help Desk Analyst

Keen Logic
Washington, DC
New
401(k)
PTO
Dental Insurance
Vision Insurance
‌

Help Desk/Desktop Support Analyst

Edgewater Federal Solutions
Washington, DC
401(k)
Health Insurance
Dental Insurance
Vision Insurance
Icon: salary
$115.6k - $121.7k / year
‌

Functional Business Analyst - Help Desk

CGI
Arlington, VA
New
‌

Tier 1 Help Desk Analyst

NJVC
Arlington, VA
‌

Functional Business Analyst - Help Desk

CGI Technologies and Solutions
Arlington, VA
New
Parental Leave
Icon: salary
$51.6k - $121.1k / year
‌

Tier 1 Help Desk Analyst

SecuriGence
Arlington, VA
Hourly
Icon: salary
$22.11 / hour
‌

Tier 1 Help Desk Analyst

Apavo
Arlington, VA
New
‌

Financial Applications Help Desk Analyst

Prominent Edge
Gaithersburg, MD
New
‌

Help Desk/Call Center Analyst

JCD Staffing
🌎 Remote
Remote
Hybrid
Hospitality
Icon: salary
$45k - $55k / year
‌

Tier 2 Help Desk Analyst Jobs

Navstar
Arlington, VA
New
‌

Secret-Cleared IT Help Desk Analyst

CACI International
Alexandria, VA
New
Icon: salary
$86.6k - $181.8k / year
‌

Help Desk Analyst - U.S. Citizenship Required

CGI Technologies and Solutions
Fairfax, VA
New
Parental Leave
Icon: salary
$79.6k / year
‌

Remote IT Help Desk Analyst & Systems Generalist

GovCIO
🌎 Remote
Remote
‌

DOS- Help Desk Analyst HDA2 A4 SC3

Software Technology
Washington, DC
New
‌

Customer-Focused Financial Apps Help Desk Analyst

Prominent Edge
Gaithersburg, MD
New
‌

Night Help Desk & Desktop Support Analyst (3rd Shift)

Edgewater Federal Solutions
Washington, DC
Health Insurance
‌

Tier 1 Help Desk Analyst Growth & Clearance Eligible

NJVC
Arlington, VA
‌

Help Desk Junior Analyst

Jobtailor
Columbia, MD
‌

Tier 1 Help Desk Analyst

Chenega MIOS SBU
Arlington, VA
‌

Industrial Security Analyst & Help Desk

Thinktek
Hanover, MD
New
Dental Insurance
Vision Insurance
‌

Help desk support/Quality Analyst

Technology Consultants (Michigan)
🌎 Remote
New
Remote
Health Insurance
Dental Insurance
Vision Insurance
‌

Remote Help Desk Support / Help Desk Analyst

Ottawa
🌎 Remote
New
Remote
‌

Remote Help Desk Analyst

Burjline Builders
🌎 Remote
New
Part-Time
Remote
Dental Insurance
Vision Insurance
‌

Help Desk Support Analyst Remote

Liberty Personnel Services
🌎 Remote
Remote

Job Description

Working as a Help Desk Analyst in Silver Spring, MD

There are 392 Help Desk Analyst opportunities available in Silver Spring, MD all with unique requirements.

A Help Desk Analyst's duties typically include primary duties such as answering phone calls, emails, and chats from customers. These contacts are related to problems with products or services. Help Desk Analysts also log all issues, track them until they are resolved, assign them to the correct department for resolution. They will also troubleshoot with customers directly sometimes.

Help Desk Analyst jobs near Silver Spring, MD

  • Baltimore, MD
  • Arlington, VA
  • Annapolis, MD

Help Desk Analysts in Silver Spring, MD Resume Data

Average Experience for Help Desk Analysts in Silver Spring, MD

  • More than 10 years: 56%
  • 6-10 years: 32%
  • 3-5 years: 10%
  • 1-2 years: 2%
  • Less than 1 year: 1%

Educational Background for Help Desk Analysts in Silver Spring, MD

  • Bachelors: 51%
  • Masters: 20%
  • Diploma: 14%
  • Associates: 13%
  • Doctorate: 1%

Top Skill for Help Desk Analysts in Silver Spring, MD

  • Technical support: 21%
  • Customer focus & orientation: 13%
  • Basic computer skills: 12%
  • Attention to detail: 12%
  • Technical support: Customer situations: 11%
  • Work style: Reliability: 7%
  • Customer service: 7%
  • Analyzing data: 7%
  • Verbal communication: 5%
  • Spreadsheets with Microsoft Excel: 4%

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    Help Desk Analyst jobs near Silver Spring, MD

    • Alexandria, VA
    • Fairfax, VA
    • Rockville, MD
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    • Bethesda, MD
    • Chantilly, VA
    • Falls Church, VA
    • Frederick, MD
    • Columbia, MD
    • Manassas, VA
    • Herndon, VA
    • Sterling, VA
    • Springfield, VA
    • Ashburn, VA
    • Laurel, MD
    • Towson, MD