Help Desk Technician Jobs in Dover, DE (14)
Call Center - Customer Service and Sales Representative
Call Center Representative
Hospital Oncology Pharmacist
Hospital Oncology Pharmacist
Hospital Veterinarian II
Rehab Nursing Tech I
Automotive Repair Technician B
Automotive Technician
Sr. Director, Transaction Management
Forensic Scientist V
Registered Behavior Technician (RBT)
Automotive Senior Technician
Field Service Manager - On-Site
Senior Maintenance Reliability Engineer
Field Service Technician - On Site Night Shift
Customer Service Team Leader / Office Manager
College Aide- Help Desk Technician
Job Description
Working as a Help Desk Technician in Dover, DE
There are 14 Help Desk Technician opportunities available in Dover, DE all with unique requirements.
The help desk technician is a customer-focused IT professional responsible for providing support for a company’s computer systems. Acting as the link between hardware and software problem identification and associated solutions, this person responds to requests for assistance from users via telephone, email, chat, or other means. Help desk technician job duties may include responding to tickets, monitoring current issues and escalating critical incidents; maintaining logs of problems and resolutions; copying data or system backups; keeping track of warranty service agreements or contracts; and performing other tasks like installing operating systems and hardware.
Help Desk Technician jobs near Dover, DE
Help Desk Technicians in Dover, DE Resume Data
Average Experience for Help Desk Technicians in Dover, DE
- More than 10 years: 55%
- 6-10 years: 26%
- 3-5 years: 11%
- 1-2 years: 4%
- Less than 1 year: 3%
Educational Background for Help Desk Technicians in Dover, DE
- Diploma: 34%
- Bachelors: 32%
- Associates: 26%
- Masters: 8%
Top Skill for Help Desk Technicians in Dover, DE
- Technical support: 19%
- Attention to detail: 14%
- Basic computer skills: 13%
- Customer focus & orientation: 13%
- Technical support: Customer situations: 11%
- Work style: Reliability: 8%
- Mechanical knowledge: 6%
- Verbal communication: 6%
- Customer service: 5%
- Spreadsheets with Microsoft Excel: 5%
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